Document to decision
Choose a practical next step for your team using business evidence, competing options and clear approval conditions.
Try this workflow ↗A worked starting point
Harbor Distribution's Operations Director must choose between a six-week, $65,000 order-status pilot for 20 customers and a 12-week, $110,000 rollout to all 200 accounts. The implementation budget is $120,000; ongoing costs are $2,000 or $6,000 per month. The security lead will review the system in week 3, before any customer access. The pilot would test answer accuracy and whether routine support tickets fall before the team expands.
A worked result
Recommendation
Approve Option A, the six-week pilot for 20 customers, with customer access conditional on Priya Shah's written security approval. It gives your team a way to test quality and demand before committing to all 200 accounts.
| Decision factor | Limited pilot | Full rollout |
|---|---|---|
| Implementation, integration and training | $65,000 | $110,000 |
| Delivery window | 6 weeks | 12 weeks |
| Monthly operating cost | $2,000 | $6,000 |
| Evidence needed before expansion | Measure a contained customer group | Answer quality and adoption remain untested |
Next actions
- Reserve the 20 pilot customers and record the starting support-ticket volume.
- Complete the week-3 security review before customer access.
- Review accuracy, tickets and complaints weekly. At the pilot review, compare results with the 95% accuracy and 25% ticket-reduction targets before considering expansion.
Decision limit: The targets have not been achieved or measured yet. Customer adoption and answer quality remain the two questions the pilot should answer.
How it works
Extract the supplied facts with XSIX Fast, compare evidence with XSIX Deep, pause for a human review, and produce a brief.
What you take away
Decision brief, with the opportunity to inspect the workflow steps and review the result before relying on it.
What to keep in mind
The recommendation depends on the supplied plans and constraints. Pilot success targets are not measured results. Written security approval and a human decision remain necessary before customer access.
Take the next step
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